FAQs

Enhance is a comprehensive multi-server, website and customer automation platform designed for web hosting companies and web agencies.

No, the Enhance platform is production ready. New features are released with a BETA tag which is removed only once the feature has been in production use for two months without any bug reports. We're continuously developing the Enhance platform and you will receive regular updates including new features and bug fixes if you choose to start using Enhance.

Yes, Enhance can be installed on cloud or physical servers, owned or rented, as long as your have root access. Please double check that your server of choice meets the minimum installation requirements.

Enhance is a UK registered company. Our office is based just outside of London and our development team are based across the UK and Europe.

Yes, you can customise the Enhance control panel to match the look and feel of your brand. You can learn more about customisation here.

Yes, there is full support for Resellers and even sub-resellers, plus several unique features that improve the reseller hosting experience.

It’s easy to move your websites over to Enhance using our cPanel importer, via FTP or SSH.

We're currently developing automated migrations for websites hosted on the Plesk platform. In addition, we are working on a tool that will allow you to move entire servers from popular control panels such as cPanel and Plesk.

Absolutely. We are committed to helping our customers succeed and continuously improving and developing the Enhance control panel. We include new features in our regular releases and have many other features lined up for development. You can see what's scheduled for release by visiting the Enhance roadmap.

If you'd like to request a specific feature, please head over to our community to log your request.

You will be charged monthly based on the number of websites you host on Enhance. Pricing starts from 15 cents per websites and the cost per website decreases as your platform scales. You can view our Pricing here.

No, we do not classify Addon domains as billable websites. On Enhance you can add unlimited Domain aliases which map to the same document root or another document root within that website without incurring any additional cost (this is equivalent to 'Addon domains' or 'Parked domain' functionality in other control panels).

All current platform features are included in the per website cost. We do have a minimum billing threshold of $5 per Enhance estate which is advertised on our pricing page.

You will be invoiced at the end of each month for the number of websites hosted on your estate. We apply tiered pricing and websites will be billed at the tier in which they fall, for example:

25,000 websites would be billed at ($0.15*5000)+($0.10*20000).

You will not be billed for the number of servers you deploy or for Addon domains (additional domains mapped to a website).

We don't tie you into any minimum contract term. We're confident you'll love Enhance but, if for any reason you feel that it is not the best option for you, you can stop using Enhance at any point.

If you are hosting more than 100,000 websites, please get in touch to discuss enterprise pricing.

We are committed to maintaining our pricing model. We are an ambitious customer focused company whose business model is based on high growth rather than price rises. However, that said - It would be naive of us to ignore that there are factors out of our control that may lead to small adjustments in the future.

Yes, if you provide a dedicated instance of Enhance with its own control panel serverit will be subject to the $5 minimum billing threshold.

Truly unlimited multi-server capability

A single Enhance control panel server can manage hundreds of servers, each providing any combination of roles (Application, Email, Database, Backup and DNS). Your customers can be spread across these servers or tied to a single server. One email server could support multiple application servers.

Single panel

Enhance provides a single user interface to manage all of your servers, customers (and their customers) and websites.

Backups

The backup role can be installed on any server in your cluster (or multiple servers) and can run on commodity hardware from any available block device. Incremental "snapshot" backups are used for disk space efficiency.

Website isolation

Every PHP website on Enhance runs within its own container, under its own unix user providing true isolation even within the same hosting package. Enhance also provides domain aliases (comparable to "addon domains") which can map to directories within the same website.

Per-website pricing

Enhance does not charge per-server therefore you can configure your platform in the most efficient way for your business - you can run large servers, small servers, managed dedicated and VPS servers all at no extra cost within a shared Enhance cluster*, just pay the per-website price.

* Dedicated and VPS having their own control panel installation are subject to the $5 minimum licence fee.

No, the Enhance control panel is installed on the infrastructure of the licence holder. Enhance can be installed on either a cloud provider or on premise or a mixture. Enhance requires no special backend networking, just a public IP address. Servers can be in any location.

A physical server or VM with 40GB disk, 2 CPU cores and 4GB RAM. Ubuntu 22.04. The install script takes care of all other configuration, including installing Docker. To successfully install Enhance you must have root access to the server.

Enhance deploys the popular open source LAMP stack and additional mail services.

• Apache, Nginx, LiteSpeed or OpenLiteSpeed web server
• PHP
• MySQL database server
• PostFix MTA
• Dovecot IMAP
• rspamd filter
• PowerDNS DNS server

The Enhance frontend is built using React and Typescript and under the hood we use Rust.

Enhance is installed in a single command, run as root. Additional servers are also deployed to your cluster with a single command and are automatically configured with your global service settings. Global service settings can be overridden on a per server basis at any point.

We run unit tests, integration tests, end to end tests and manual front end and QA testing for each release. We test everything on multiple browsers and resolutions to ensure good compatibility.

This is not something we support at this time. You can submit a feature request by emailing [email protected].

Enhance is inherently secure by its design with unique underlying technology and various customer centric features.

By default, all inter-server communication is encrypted and each website and service on Enhance is containerised limiting the potential attack surface. The Enhance control panel is protected with brute force protection.

Features like role-based access, WordPress security tools, automatic Let'sEncrypt provisioning and third party SSL certificate support all contribute to individual site security.

Enhance itself runs with very little overheads from management daemons. There’s also flexibility to create server estate/hosting environments to best manage load/demand. On top of this there are a number of features to optimise websites that are hosted on Enhance, like opcode caching and a per-site php.ini and php-fpm config editor.

Enhance does not currently interface with the underlying server infrastructure however, it does allow you to easily migrate workloads between servers to facilitate upgrades.

Enhance does not use centralised storage. Each server is responsible for its own storage volumes, which may be local disks, RAID arrays or network storage at your discretion.

Yes, on Enhance it is possible to install a single role (Email, Backup, DNS, Database or Application) on a server.

Yes, you can deploy a server and dedicate its use to a specific customer subscription. Servers added within your existing Enhance estate are not subject to the $5 minimum licence fee however standalone installations with their own control panel (admin access) are.

Yes, it’s really easy to move websites between servers in your Enhance cluster. Enhance has built-in functionality to enable you to move individual website roles or the whole website between servers without requiring any configuration changes.

You can assign a server manually, or configure Enhance to automatically place websites based on historic load, or number of active websites.

You can learn more about the Enhance technology stack here.

All Enhance customers (including free trial customers) can contact our support team for help (9am - 9pm GMT) by opening a support ticket via my.enhance or emailing [email protected]. There's no extra charge for support.

You can open a support ticket by emailing [email protected] or through the support section in your my.enhance account.

Yes, our team are on hand to help you get up and running with Enhance. We also have comprehensive how to guides covering everything from 'Installing Enhance' to 'Configuring a dedicated backup server.'

Typically we release new features, improvements and fixes as frequently as twice a month inline with our Roadmap. The frequency of our releases depends on a myriad of factors like unexpected behaviour or bugs.

Each Enhance release is extensively tested with end to end and integration testing before it is made available.

Enhance updates are not forced.