# Let's Encrypt certificate has not been issued
If a Let's Encrypt certificate has not automatically been issued to a website, please:
- Check the DNS points to a server in your cluster.
- If the website is a staging domain or a subdomain, ensure the parent domain resolves.
If you have completed the troubleshooting steps and the issue persist please, run "docker logs orchd" on your control panel server and send the output to [email protected] for further assistance.