Disable 2FA on a Customer's Account

If a customer is unable to access their account due to an issue with 2FA, it is possible to disable 2FA on theire behalf.

To disable 2FA on a customers account:

As root on the control panel server, run:

su - orchd psql -d authd update logins set auth_method = 'basic' where email = '[email protected]';

Replace [email protected] with the email address associated to the customer's account