# Troubleshooting

Backup logs can be viewed by running the following command on your control panel server:

 docker logs orchd

On the source server you can also run:

docker logs filerd

Backups run as the website user for security. If file backups for a given website are showing as failed in the UI, this is usually due to file permissions. Check the website home directory does not contain any files owned by root or another system user.