# Password Reset
# Reset Customer's Password
If a customer has forgotten their login credentials, we recommend they reset their password by selecting the 'Forgot password' link on the login page. A customer can also change their own password while logged in by selecting 'My account'.
To reset a customer's password on their behalf:
- Select Customers in the left hand menu
- Locate the customers organisation and click Manange customers
- Select the Users tab
- Locate the user whose password you would like to reset and select the kebab menu then Reset password
- When the modal loads enter the new password and select Save
# Reset Owner Password
If you have forgotten the password for your master organisation's owner login, you can usually reset it by clicking reset password as a user would, and following the steps to complete the password reset.
However, if this is a new installation and you have not yet configured system generated emails, there is an alternative method using SQL.
On your control server, run:
$ docker exec -it authd-postgres psql -U enhance
> CREATE EXTENSION pgcrypto;
> UPDATE logins SET password =DECODE(CRYPT ('NEW PASSWORD',gen_salt('bf')),'escape') WHERE email = '[email protected]';
(Replace [email protected] with the email of your owner)
You should then be able to log in.