# Troubleshooting

# Unable to connect to FTP

If you are unable to connect to FTP, please;

  1. If you have a firewall (local or external), allow the FTP passive port range inbound, 30000:31000.

# php websites cannot connect to the outside internet

If php websites cannot connect to the outside internet , please;

  1. Check you have not disabled the "ufw" firewall. This is required as it manages the outbound NAT which PHP containers use to connect to the internet. Run:
sudo ufw enable

# Websites on LiteSpeed 404

See (opens new window)

# Switching webserver type but the web server does not restart

If you change web server on the control panel server and the new web server cannot start, due to a licence issue or otherwise, you can use the CLI to switch back. Run:

appcd-cli 127.0.0.1 change-webserver apache